Gaming and casino resort operators to learn how data, mobile apps, and artificial intelligence all come together to shape the guest and player experience on auto-pilot
Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the gaming and hospitality industries, today announced a partnership with the 2019 Oi Summit to make its award-winning smartconcierge Ivy® available to all event attendees. Ivy will provide information and answer questions during the conference which takes place from March 4 – 6 at the US Grant Hotel in San Diego.
Focused on operational intelligence for gaming operators, the Oi Summit attracts industry leaders and professionals from around the globe to explore best practices and trends impacting gaming, learn from top gaming experts, and discover new ways to maximize revenues. This year’s attendees will experience first-hand how Go Moment’s SMS-based hybrid human-meets-AI guest service technology, Ivy, bridges the gap spanning voice, machine learning, IoT (Internet of Things) and automates guest and player engagement.
In addition, Go Moment CEO Raj Singh will be presenting during two key sessions on Tuesday, March 5th, sharing his insights on emerging technologies that are shaping the future of gaming:
3:15 PM – Marketing and Player Development Track
As part of the Mobile Apps, Artificial Intelligence, and Guest Experience panel, Singh will contribute his ideas on the latest methods, technologies, and implementations that have helped operators redefine the guest experience inside a property’s four walls.
4:15 PM – Gaming Operations & Technology Track
Singh will address the mounting pressure casinos face to do more to wow their guests and players while managing day-to-day operations, with an explanation of how artificial intelligence, business intelligence, and IoT can come together to help casinos understand, anticipate and deliver useful, personalized content to guests and players.
“In Las Vegas today, only 34% of casino revenue comes from gaming,” explained Singh. “Casinos everywhere are looking for diversification beyond the gaming floor. They quest to convert non-gaming amenities like hotel room stays into profitable revenue streams. They compete for entertainment dollars. They want to offer the ultimate guest/player experience — one that is exciting and seamless — to keep guests coming back. They can do this by leveraging innovative technologies, on and off the gaming floor, and that’s what I’ll be discussing at the Oi Summit.”
Ivy is currently deployed at over 30% of hotel rooms on the Las Vegas strip and within most hotels across the Caesars Entertainment portfolio. For its implementation of Ivy, Caesars won the 2018 HT-NEXT Visionary Award. Ivy solves the pain of delivering frictionless, near-instant 24/7 communication to guests, provides up-sell and marketing opportunities to generate additional revenue, and through its survey feature, boosts the guest feedback loop to increase the amount of five-bubble reviews on TripAdvisor. Ivy also drives efficiencies, reducing 30-40% of queries needing to hit guest and player services desks, freeing up staff to focus on delivering more complex quality service.
Last month, Ivy won the exclusive Innov8 Challenge award at the HEDNA “Connected Like Never Before” Global Distribution Conference. The winning presentation, entitled, “Do Less with AI,” was delivered by Singh, who in the past 12 months, has been a featured speaker at more than 10 top-tier travel industry events including HITEC®, Carlson Wagonlit, Young Presidents’ Organization (YPO), Plug and Play Winter Summit, and Hotel Interactive BITAC®.
Visit GoMoment.com to request a meeting at the 2019 Oi Summit or to schedule a demo to learn more about Ivy.
About Go Moment™
Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.
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