Partnership delivers a seamless solution to help guests connect with their complimentary ride and keeps hotel staff informed
LOS ANGELES, CA (December 11, 2018) –Runtriz™, a leading developer of innovative mobile and digital technology solutions for hotels, resorts, and casinos, today announced a new strategic partnership with Glympse, the pioneer of real-time location technology, to bring smart shuttle tracking capabilities to hotels and their guests.
Courtesy shuttles have long been a favorite amenity among guests, but with the convenience and low cost offered by ride-hailing apps, hotels risk losing their competitive advantage if they can’t make the experience convenient and frictionless. Not to mention, some reports indicate that as much as 40-70 percent of calls to the hotel front desk are inquiries about the status of the courtesy shuttle. The collaboration between the two technology innovators will take the Runtriz mobile app to the next level by using location data to create end-to-end guest experiences, taking the frustration and guesswork out of the hotel transportation services. Hotel guests will know exactly when their shuttle will arrive and hotel staff will know when the guests will be arriving at the hotel.
“Our goal has always been to develop solutions that help our clients maximize revenue, optimize productivity and enhance guest experiences at every touchpoint,” said David Millili, CEO of Runtriz. “Hotels rely on the Runtiz technology to provide guests with frictionless 24/7 mobile access to a wide variety of hotel services and local information, so partnering with a best-in-class provider like Glympse was a natural extension of our offering. We couldn’t be more pleased to provide our clients with smart shuttle tracking technology as a significant added value platform enhancement.”
Benefits of the enhanced smart shuttle tracking features to Runtriz hotel app clients:
Allows shuttle drivers to easily select their route, check in at various stops and automatically share location so their passengers always have an up-to-date ETA.
Guests can quickly locate and select the correct pickup zone, and see what stop is up next.
Driver profiles paired with pickup zone, shuttle stop, and ETA details take all the confusion out of finding the correct shuttle in busy, stressful areas.
Guests can view multiple shuttles in the area so they can decide which one fits their schedule best and take back control of their ride.
“Hotel shuttle services are a major brand differentiator to drive guest satisfaction and loyalty,” explains Chris Ruff, CEO and president of Glympse. “Unfortunately guests are very often frustrated because of the uncertainty they face trying to predict when their ride will arrive. Integrating our smart tracking technology within the unrivalled Runtriz mobile functionality helps address this challenge, providing a more positive guest experience while reducing operational costs.”
Runtriz delivers a suite of innovative digital and mobile guest experience solutions for more than 1,000 hotels globally and now offers Alexa voice integration to all of its clients. For more information, please visit runtriz.com.
Runtriz delivers magic moments utilizing an open guest service platform that enables guest service amplification. We strive to enhance both the staff and guest service experience to optimize their time. With over 2000 hotels in 120 countries covering 50 + languages, Runtriz has the knowledge and experience to support your hotels’ digital and guest engagement goals. We help our partners increase guest service results be delivering what today’s guests want. For more information, or to request a demo, please visit runtriz.com
Glympse is the only built-for-mobility SaaS company that helps Fortune 1000 companies improve their customer satisfaction by eliminating the friction and anxiety of product and service delivery experiences. The pioneer in real-time temporary location sharing technology, Glympse has a powerful platform that successfully aggregates existing Service, Marketing and Commerce Cloud capabilities into a single easy-to-use Glympse, helping businesses improve communication and increase satisfaction when their products and services are delivered or picked up by their customers. For more information, visit glympse.com.